AcuteCare Telemedicine Blog


The Marriage Between Technology and Telehealth Providers

Telemedicine is fast becoming the most promising break-through in the delivery of healthcare in the last century. While the promise has many championing the cause for expanded and universal use, some challenging hurdles remain in the way. Legislatures and medical boards are busy modifying regulations, payment structures, licensing and credentialing at various pace but one particular road block could derail the telehealth train if a workable connection is not soon found.

The video connection with the doctor is meeting the patient’s expectation for quick healthcare, but the process can often be overwhelming to providers who must sync the new service to their existing EHR platform. The key to a solution lies in creating a new virtual care environment within the providers existing EHR. James T. McElligott, MD, medical director for telehealth at the Medical University of South Carolina, is among a handful of health systems around the country that are pioneering virtual visits on a sustainable and scalable platform. “If you try to do something outside of that platform, there are downstream effects that end up making things very difficult” for the provider.

While some of the industry’s largest providers of EHR platforms have been slow to answer the call for a solution, smaller companies are making the connection happen for an increasingly larger number of provider clients. “We see time and again that workflow integration and ease of use are crucial factors to physician adoption of telehealth technologies,” Eran Westman, Vidyo CEO.

In a recent article by Eric Wicklund and published in mHealth Intelligence, titled “Virtual Care Within the EHR May Be a ‘Game-Changer”, the author reports on how some innovative companies are integrating creative solutions to the challenges presented when attempting to marry telemedicine services and existing electronic health records (EHR).

The idea of an electronic medical recording system was imposed upon an unprepared and often reluctant provider market several years ago. Many of the early glitches’ and bugs, that traditionally come with the roll-out of any new software system have been addressed, but the memory of the “fixing” process is fresh in the minds of many early users, leaving them less than enthusiastic about integrating still newer technologies into their daily routine.

It is becoming very clear to many in the healthcare industry that the once casual attitude towards telemedicine is changing as more and more applications for telecommunication technology in the delivery of healthcare become a reality. The disruption will continue. Telemedicine and EHR’s are not going to go away. Negotiating a workable union may indeed be the all-important game-changer for expanding telehealth.


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